Troubleshooting Tips and Tricks for Perfect Rollo® Printer Labels
Rollo printers are known for their reliability and efficiency in printing labels, but like any device, they can encounter issues. Whether your Rollo printer is not printing, not printing full labels, or struggling with paper size settings, this guide will help you troubleshoot and resolve these problems.
By following our step-by-step tips and tricks, you can ensure your Rollo printer produces perfect labels every time.
Rollo Printer Not Printing
When your Rollo printer won’t print even though it’s powered on and showing a green light, it’s easy to assume something major is wrong. But in many cases, the issue is surprisingly simple—especially if your printer was working fine before.
If you recently plugged your Rollo into a different USB port, Windows may treat it as a new device. This means your computer might be sending print jobs to an old printer name that’s no longer active. Instead of printing, those jobs just sit in the queue.
Here’s how to fix it:
- Open your Control Panel and go to “Printers and Devices.”
- Look for the version of your Rollo printer that shows as “active.” It could be listed as “Rollo Printer,” “Rollo Printer (Copy 1),” “Rollo Printer (Copy 2),” etc.
- Make sure you select the correct active version when you send a label to print.
Quick tip: If you want to avoid dealing with multiple printer listings, try plugging the Rollo back into the original USB port you used before. That usually restores printing without any extra steps.
This fix comes in handy if you're running multiple label types or printing setups from the same computer—just be sure you're selecting the right printer version for the job.
Rollo Printer Not Printing Full Labels
If your labels are coming out partially printed—or cutting off barcodes or important text—the issue may be more than just alignment. One of the most common reasons this happens is excess heat. Since Rollo printers use direct thermal technology, they generate print by applying heat to specific parts of the label. When the print density is set too high, especially for darker elements like thick lines or barcodes, the label material can overheat and stick to the print head mid-print.
This can cause the label to jam or stop advancing properly, leading to incomplete prints. It’s worth noting that not all label materials react the same way to heat. Some may handle higher temperatures just fine, while others might stick or warp if things get too hot.
To fix this issue, try lowering the print density. This reduces the amount of heat applied to the label, helping it feed through the printer smoothly and completely.
Note: Print density settings can vary depending on your model and setup. To adjust your print density properly, visit the Rollo site for instructions specific to your printer model.
Rollo Printer Troubleshooting Guide
Step 1: Check Connections and Power
Ensure your printer is properly connected to your computer and powered on. Check all cables and connections to make sure everything is secure.
Step 2: Update Printer Drivers and Software
Outdated drivers or software can cause printing issues. Visit the Rollo website to download and install the latest drivers and software updates.
Step 3: Verify Paper Size and Settings
Incorrect paper size settings can lead to printing errors. Verify that the paper size in your printer settings matches the size of the labels you are using.
Step 4: Inspect and Clean the Printer
Dirt and debris can cause print quality issues. Inspect your printer for any obstructions and clean it thoroughly, focusing on the print head and rollers.
Step 5: Reset the Printer
Resetting your printer can resolve many common issues. Follow the instructions in your printer manual to perform a reset.
Adjusting Rollo Printer Label Size
Setting the Correct Paper Size
To avoid cut-off or misaligned labels, make sure the label size in your printer settings matches the actual size of the labels you’re using. For custom sizes, Rollo lets you create and save new label dimensions directly in your printer preferences—just be sure to name them clearly for future use.
Calibrating the Printer for Different Labels
Rollo printers include an automatic label size detector to help your printer recognize new label dimensions. When switching label sizes, run a quick calibration by holding the top button until it beeps. This helps the printer adjust for accurate placement and clean, full prints every time.
Tip: For step-by-step instructions on creating custom label sizes or using the auto-detect feature, visit the Rollo support site.
Advanced Troubleshooting Tips
Dealing with Paper Jams
Paper jams can halt your printing process. Clear jams carefully, following the instructions in your printer manual to avoid damaging the printer.
Resolving Alignment Issues
Misaligned prints can waste labels and look unprofessional. Adjust the alignment settings in your printer software to correct this issue.
Addressing Print Quality Problems
Poor print quality can result from dirty print heads or low-quality labels. Clean the print heads and use high-quality labels to enhance print quality.
Keep Your Rollo Printer Running Smoothly with the Right Labels
Getting your Rollo printer to work properly shouldn't be a hassle—and with the right setup, maintenance, and label materials, it won’t be.
If you're troubleshooting printing issues, adjusting settings, or just trying to get consistent, clean results, don't forget that the labels you use play a big role. At Label Blanks, we offer high-quality direct thermal labels that are fully compatible with Rollo printers and built to keep up with your workflow.
Shop direct thermal labels now and keep your label printing smooth, fast, and frustration-free.
Rollo Printer FAQs
Why is my Rollo printer not printing?
Your Rollo printer may not be printing due to connectivity issues, outdated drivers, or incorrect settings. Ensure all connections are secure and drivers are up to date.
How can I fix my Rollo printer not printing full labels?
To fix this issue, check the paper size settings and ensure they match your label size. Calibrating the printer can also help.
How do I set the correct paper size on my Rollo printer?
Set the correct paper size in your printer settings menu. Refer to your printer manual or the Rollo website for detailed instructions.
What should I do if my Rollo printer is not printing 2x1 labels correctly?
Ensure that the printer settings are configured for 2x1 labels. Calibrating the printer for the specific label size can also resolve this issue.
How can I improve print quality on my Rollo printer?
To improve print quality, clean the print heads regularly and use high-quality label materials. Adjust the print density settings if necessary.
Note: Label Blanks is not affiliated with Rollo® and does not offer Rollo® brand labels. All trademarks related to Rollo®, including product names and SKUs, belong solely to Rollo®. Furthermore, Rollo® does not sponsor or endorse any of Label Blanks' products.
